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9780061986468 Real-life flight attendant Heather Poole has written a charming and funny insiderâ€™s account of life and work in the not-always-friendly skies. Cruising Attitude is a Coffee, Tea, or Me? for the 21st century, as the author parlays her fifteen years of flight experience into a delightful account of crazy airline passengers and crew drama, of overcrowded crashpads in â€œCrew Gardensâ€ Queens and finding love at 35,000 feet. The popular author of â€œGalley Gossip,â€ a weekly column for AOLâ€™s award-winning travel website Gadling.com, Poole not only shares great stories, but also explains the ins and outs of flying, as seen from the flight attendantâ€™s jump seat.