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Quality Is Still Free: Making Quality Certain in Uncertain Times by Philip B. Crosby
Hardcover - Secondhand Books - Very Good Condition
9780070145320
$40.99
9780070145320 This work provides an analysis of the author's entrepreneurial experiment in which he took quality ideas learned in corporate settings and adapted them to the business world at large. It re-examines concepts such as The 5 Erroneous Assumptions about Quality and Zero-Defects Mantra.
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